FAQ

📦 Shipping & Processing

How long does it take to ship my order?

Orders are processed after payment is received. Please allow 2–3 business days for payment processing and order preparation.

Do you offer local pickup or delivery?

Yes, local pickup is available. Delivery options may be arranged upon request.

Do you ship internationally?

Not at the moment — we currently ship within the U.S. only.

🔁 Returns & Exchanges

Do you accept returns?

Due to the nature of our products, we do not accept returns. However, if your item arrives damaged or incorrect, we’ll make it right. Please contact us within 3 days of delivery.

What if my item arrives damaged?

If your order arrives damaged, contact us within 3 days of delivery. We’ll arrange a replacement or refund as needed.

🧴 Product Information

Are your products natural or organic?

Many of our products are made with all-natural ingredients. Some may contain safe, skin-friendly preservatives to ensure shelf life.

Do your products contain preservatives?

Yes, we use gentle preservatives in some formulas to maintain freshness and safety.

How should I store my body butters or beard products?

Store products in a cool, dry place away from direct sunlight or heat to maintain texture and quality.

🎨 Custom Orders & Scents

Can I request a custom scent?

Yes! Custom scents are available depending on ingredient availability. Feel free to contact us with your request.

Are your fragrances inspired by designer brands?

Yes. Many of our fragrances are inspired by popular designer and niche scents, giving you a luxurious experience at an affordable price.

🌿 Allergies & Safety

Are your products safe for sensitive skin?

Yes, we offer options specifically formulated for sensitive skin types. Be sure to check product descriptions or contact us with concerns.

Do you use nut oils in your products?

Yes, some products contain nut-derived oils. Please review ingredients before purchasing if you have allergies.

Are your products kid-friendly?

Yes, we have gentle and kid-safe options. Always supervise children during use and patch test if unsure.